Recently, ISP-Planet’s Alex Goldman had a chat with Rohan Jayasekera, Director, Tucows Email Service.

In the article, posted today, Rohan explains our philosophy in creating and running the Tucows Email Service. He also points to some of the features and benefits that make our hosted email solution a sensible choice for service providers.

If you’re in Chicago this week for ISPCON Spring 2008, drop by booth 114 for a chat and to see the Tucows Email Service first hand. And you can hear more of what Rohan and other industry experts think about the future of email on Wednesday, May 14th, at 8:45 AM in Room 9. Rohan will be participating in a panel discussion, “Who Should Be Running Your Email?“

Even if you’re not going to be in Chicago, you can still kick the tires – you can get a Tucows Email Service demo account here.

Teams are being formed, challenges have been made and accepted. On May 22, 2008, The Inside Ride happens at Tucows Head Office in Toronto’s Liberty Village.

What is The Inside Ride?

It’s “Canada’s first indoor cycling challenge and fundraising event dedicated to raising monies in support of families and children with cancer.” The fundraising event works like this:

A whole bunch of state-of-the-art stationary racing bike trainers will be set up at Tucows. Then, teams of six riders will ride for 10 minutes, flat out, to see how much mileage they can cover. The individuals and teams with the highest distance, the most team spirit, and of course, the most money raised win rewards.

Get Involved

Are you in the Toronto area? We’d love to have you down to the Tucows offices to take part. Show us what your company is made of, and help us raise money for the Coast to Coast Against Cancer Foundation.

And if you’re not close by, any donations to the cause are more than welcome.

In either case, contact Sherry Azim for more information. More information is available from The Inside Ride website.

Sears National Kids Cancer Ride

This event in support of Coast to Coast Against Cancer meshes very nicely with another cycling-related charity ride for Coast to Coast Against Cancer of more epic proportions. Ross Rader, who heads up our retail division, will be climbing onto his bike in just 24 days for a 19-day, 7,600 km trans-Canada ride from Vancouver to Halifax. Ross has been training incredibly hard over the last while and he’ll join a select group of riders for the cross-country trip.

Some quick math tells you that with 7,600 km (4,700 miles) to cover in 19 days, the riders will have to average 400 km (250 miles) per day.

Show your support for Ross through a donation to the Sears National Kids Cancer Ride

The real winners are the various charities from coast to coast in Canada dedicated to providing emotional, physical and medical support to children and teenagers living with, and beyond, cancer.

Ross pointed me to this video featuring Andy Brooks, an 18-year-old, blind cancer survivor who is taking part in the full cross-country ride himself:

All the details, including a news release and financial statements can be found in our Investors area. We’ll be hosting a live conference call beginning at 5:00 P.M. ET today (Wednesday, May. 7th, 2008). As usual, we’ll record the call and post an archived MP3 within a few hours.

Update: the MP3 recording of the Q1 2008 conference call has been posted.

ISPCON Spring ‘08 kicks off next week. What’s billed as “The Internet Industry Event” runs Tuesday, May 13th, through Thursday, May 15th. We’re getting ready to make the trip and we hope to see you at Chicago’s Donald E. Stephen’s (Rosemont) Convention Centre.

Wednesday, May 14th, is “our day” with three Tucows-related events on the ISPCON schedule:

• The day starts early with a panel discussion, “Who Should Be Running Your Email,” scheduled for 8:45 AM in Room 9. Rohan Jayasekera, Director, Tucows Email Service, will participate as a panelist.
• Then, at 10 AM, Elliot Noss, our President and CEO, will present, “Why YOU and lowfat lattes are Google’s Worst Nightmare.”
• And be sure to join us between 1:45 PM and 2:45 PM in Room 11 for “In Conversation with Tucows.” You’ll be able to meet some of our key people, ask questions, and find out more about our products and services and where things are headed.

We’re gearing up for the show, and we’re looking forward to getting the chance to meet potential new, and current customers face-to-face. We’ll be in booth 114 as you can see on the map. See you there!

Many of you know me as one of the original OpenSRS guys, but more recently, I’ve been involved in running Tucows retail services - Domain Direct, NetIdentity and ItsYourDomain. As you may have already read, effective today, we are getting out of the hosting business. You can read the full press release in our Media Archive.

Why are we doing this and what does it have to do with you?

From a retail perspective, we believe that it is extremely important for us to be able to provide world-class quality for all of the services we offer. By examining the market, seeking feedback from our end users, and discussing our strengths and weaknesses internally, one thing became clear. In order to provide world-class quality for all of the services we offer, we must simplify our service offerings.

Many of our competitors attempt to provide a “one-stop internet services shopping experience”. We call this “the Walmart way”. We believe that we have a much higher chance at succeeding by doing very few things extremely well for our clients. You could call this “the boutique approach”. Our goal is to help our customers use their domain names and email addresses with the great services that other companies are already providing. In other words, rather than trying to compete with companies like Hostopia to offer better hosting services than they do, we are going to focus on making sure that our products work better with their great services than any other provider does.

Tucows Resellers also benefit from this increased focus. My retail team spends a lot of time with the OpenSRS and Tucows Email teams to ensure that they understand where their services are succeeding and failing from a reseller perspective. Being in the building provides us with a great opportunity to improve these services for the benefit of all Tucows resellers. With the benefit of our increased focus, we will also be able to invest more time working specifically on translating everything that we are learning about how to sell domain names and email in a competitive market into programs that Tucows resellers will be able to take advantage of. These programs could take the form of new code, new services and new marketing programs, depending on what works best in each case.

I’m very pleased with this development as I really believe it will be of tremendous benefit to all of Tucows customers - retail and resale. Of course, if you have any questions about the specifics of the transaction, please feel free to leave us a comment and either myself, or someone from the team will respond.

And of course, we will be notifying all affected customers about this change and how it will affect their hosting service - if at all. Many of our shared hosting clients are already hosted with Hostopia, so the changes should be minimal for the vast majority.

Drives incremental growth for Hostopia as Tucows focuses its retail operations on email and online identity

TORONTO — May 6, 2008 — Tucows Inc. (AMEX: TCX, TSX: TC) and Hostopia.com, Inc. (TSX: H) yesterday signed a definitive agreement for Hostopia to purchase certain of Tucows’ shared hosting customer assets including approximately 14,000 Domain Direct, NetIdentity and ItsYourDomain.com (IYD) customer accounts.

The full text of the news release is available at our media site.

As we pointed out last week, the Canadian Internet Registration Authority (CIRA) which operates the .ca registry, is about to introduce some big changes to its existing WHOIS policies. The changes are largely associated with what information WHOIS databases, registrars and resellers are able to disclose about registrants.

These upcoming changes will have a pretty significant impact on some of our .CA policies. Specifically: Our public WHOIS database, like CIRA’s, will protect registrant information by default. All personal information about individual registrants will be kept private, including the name of the Registrant and the name and any contact information.

• Registrants have the ability to disable WHOIS privacy from the CIRA registrant interface if they choose to do so. It is enabled by default.
• Corporations and organizations will have the option to request similar WHOIS protection in special circumstances. It is disabled by default.
• Interested third parties will still be able to contact the registrant by using a contact form available on CIRA’s website (similar to other WHOIS privacy services).
• Resellers will be required to keep registrant information confidential, revealing personal information via telephone or otherwise under very specific circumstances only.

These changes will come into effect on June 10. CIRA will begin messaging registrants about the upcoming changes this week.

Tucows is a proud sponsor of this evening’s CaseCamp Toronto 7. Hundreds of folks from Toronto’s digital marketing, social media, and communications community have signed up (on the wiki and/or the Facebook group) to attend. Tonight, our very own Bill Sweetman will be on stage to talk about the Tucows domain name portfolio to this group of digital gurus.

The action for this free communications and social media unconference gets started at 6:00 p.m. The event starts with networking and interactive art in the bar, followed by four 15 minute case-study presentations from the good people at TD Canada Trust, RedFlagDeals.com, Story2Oh!, and the Hospital for Sick Children.

Tucows plans to report its first quarter fiscal 2008 financial results via news release on Wednesday, May 7, 2008 at approximately 4:00 p.m. (ET). Company management will host a conference call the same day at 5:00 p.m. (ET) to discuss the results and the outlook for the company.

More details and the full news release can be found at our media site.

After much deliberation and consultation (in other words, in true Canadian fashion), the Canadian Internet Registration Authority (CIRA) has announced that WHOIS Privacy will go into effect on .ca domain names beginning June 10th, 2008.

The CIRA approach to WHOIS privacy is quite interesting and demonstrates a clear desire to protect the privacy of Registrants. There is full information on the new policies at the CIRA website.

In his Law Bytes column in today’s Toronto Star, Michael Geist calls the new policy “a model for domain name registries around the world.”

Geist goes on to suggest that CIRA is now in a global leadership position on the issue of registrant privacy. Geist writes, “With more than a million Canadian domain name registrations, the resolution of the whois issue ensures that the Canadian domain name space is set for continued growth as it now features a “privacy advantage” over other domains struggling to strike a similar compromise.”

What makes the CIRA policy different is that WHOIS privacy is enabled by default for individual domain owners. Registrants have to specifically opt-out with CIRA to have their information displayed. In contrast, the registration information for corporate domain holders is shown by default, however, they can opt-out and hide the information in what CIRA calls special circumstances.

As you would expect, we’ll be fully complying with the new policies. We’ll have more on how things will work from both a Registrar and from the Reseller perspective soon.