Service Outage Update
Update Wednesday, November 21, 2007 09:54a.m. ET: Parked Pages has been online since the early morning. We are happy to report that all services are online. Thank you for your patience.
Update at 4:50 p.m. ET:The operations team report that Parked Pages is now intermittently unavailable; they continue to investigate this. We can, however, advise that all other services remain fully online. We’ll keep you updated via System Status regarding Parked Pages.
Update at 1:50 p.m. ET: Our Operations team has got the traffic hitting our load balancers under control. We’re back online and service has been restored to OpenSRS Domain Provisioning and Management, OpenHRS, CGPRO OpenSRS Email, Blogware, Website Builder, Digital Certificates, Managed DNS Service and WHOIS. Parked Pages remains offline. We’re continuing to monitor our services, analyze and block traffic as required. We’ll keep you updated via System Status and here on the blog.
UPDATE at 12:57 p.m. ET: Our network operations team has established that our load balancers are experiencing significantly higher than normal traffic levels. Working with our data colocation vendor, the team is currently searching for the source of this traffic. We have put some blocks in place and are continuing to analyze and monitor this traffic so that we can get our services back online.
Unfortunately, a number of our services are offline including: OpenSRS Domain Provisioning and Management, OpenHRS, CGPRO OpenSRS Email, Blogware, Website Builder, Digital Certificates, Managed DNS Service, Parked Pages, and WHOIS.
Services not affected are the Email Defense Service, the new Tucows Email Service and our ticketing system.
Domain names continue to resolve and all email messages are being queued. No mail will be lost - we’ll deliver it as soon as we resolve this issue.
While we are experiencing higher than normal call volumes, our Support teams are available to take your calls and emails. The ticket number for this issue is 10794.
As our Operations team works to resolve this issue, we’ll keep our System Status page updated, and also keep you posted with updates here on our blog.
We apologize for any inconvenience this outage is causing to you and your customers.
